SYMPTOM:
Outlook Public Folder Not Showing for some recently created users even after appropriate permissions were set via ECP
I would like to share the engagement which we had with Premier Microsoft Support to resolve the reported issue.
ENVIRONMENT: Exchange 2013 and Outlook Client 2013
CAUSE:
New users were assigned to wrong “DefaultPublicFolderMailbox”
RESOLUTION:
Executed the following command to change DefaultPublicFolderMailbox to the working Public Folder Mailbox for affected users.
Set-Mailbox -Identity testpf1@qfcra.com -DefaultPublicFolderMailbox "qdfcra.com\users\All Public Folders"
To check to the default public folder mailbox of the user who can view public folder, output to a file:
Get-Mailbox -Identity usermailboxname (or usermailbox fqdn) | fl > publicfolder_visible.txt
To check to the default public folder mailbox of the user who cannot view public folder, output to a file:
Get-Mailbox -Identity usermailboxname (or usermailbox fqdn) | fl > publicfolder_notvisible.txt
ex: Get-Mailbox -Identity myname@myname.com | fl > c:\publicfolder_visible.txt
Open myname.txt and search for public folder and check the DefaultPublicFolderMailbox and compare to the mailbox users who already can view/ or has a functional public folder
Now set the user's DefaultPublicFolderMailbox whose public folder isn't visible to the user's DefaultPublicFolderMailbox identified from above process whose public folder is visible
Set-Mailbox -Identity TestPF1qfcra.com -DefaultPublicFolderMailbox "myname.COM/Users/All Public Folders"
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